TROUBLESHOOTING TIPS for PDFs:
If you are asked for a password to open one of our PDFs, your computer is probably trying to open the PDF with something other than Adobe Reader. (You don’t need a password for our files!) To avoid this issue, download the most current version of Adobe Reader (https://get.adobe.com/reader) also called “Acrobat Reader.” (We suggest the “free” version; there’s no need for the pro version to operate our files.) Once installed, open the PDF file from within Adobe Reader. If you are asked if you want Adobe Reader to be your default PDF viewer, we recommend you say “yes.”
If your files appear incomplete, follow the steps above to make sure you open them in Adobe Reader (not “Preview” on a MAC.) Large files and collections of files may require you to click on one of the buttons on the home screen to select the page you need.
You can find more help for Acrobat Reader on Adobe’s website here:
https://helpx.adobe.com/support/reader.html