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Shipping & Handling Questions


Contact Us

Your questions and concerns are important to us. For order or shipping issues, please fill out this form with your information and someone will respond back to you.
***We check our email Monday through Friday 9 to 5 CST and we will try to get back to you within 24 hours.

PLEASE NOTE: If you have a question about our curriculum, please scroll down and email one of our helpline moms located below this form.

 Wholesaling


If you or your company is interested in wholesaling The Mystery of History products, please contact MOHshipping@yahoo.com and someone will get back to you.

Curriculum Questions & Help


If you have questions or need help with any part of The Mystery of History curriculum, please scroll down or click here to find one of our Guidance Counselors. 

General Contact Form

Guidance Counselors and Support Groups

The Mystery of History Guidance Counselors are  experienced homeschool teachers.  They are also full-time mothers who volunteer their time to answer any questions or concerns that you might have. Additionally, there are support groups available to further your experience with The Mystery of History. If you would like someone to contact you, please feel free to send an email to one of these ladies:

Or you can call one of these ladies (please be mindful of their time zones and the time you call):

Eastern Time Zone:

  • Anne Marie – (386) 569-8400

    Pacific Time Zone:

    Join one of our Yahoo Groups for encouragement and many wonderful ideas that will help you with your journey through The Mystery of History. These groups are made up of families all over the world who have donated their time to encourage one another with sharing links, forms and ideas that they have found useful. There are four different discussion groups:

    Return, Replacement & Refund Policy

    Should you need to Return a product purchased through The Mystery of History, Inc. and you desire a Refund, please review the following policies and procedures (For a Replacement or Exchange, click the tab to the right on desktop or below on mobile.):

    • All customers, domestic or international, assume shipping costs of returned products (unless the problem with your order was our mistake.) We recommend USPS Media Mail to get the best shipping rate. (Our products are eligible for Media Mail, but please do NOT include any personal notes—they violate Media Mail Standards. Email us an explanation instead. MOHshipping@yahoo.com.)
    • Physical product returns are acceptable up to 45 days from purchase but are subject to a 3% PayPal refund fee. (We are charged a 3% PayPal fee for every transaction made through PayPal, if the transaction is final or not.)
    • An additional damage fee (up to 10% of the purchase price) may apply if returns arrive in non-sellable condition (with markings, bends, tears, or stains). To avoid a damage fee, please return items in the same style of packaging in which it was received (ie. padded envelopes and/or sturdy boxes with ample packing peanuts, newspaper, or bubble wrap.)
    • Returns should be mailed to: The Mystery of History – 7849 Elm Leaf Dr. – Germantown, TN 38138.
    • Downloaded digital products are non-refundable. (We can detect when our products are “downloaded.”)
    • If we made a mistake in your order, we apologize! Please allow us to correct it! (MOHshipping@yahoo.com.)

    Refund Policy for Online Classes

    • If (after 4 weeks of live classes) time, technology, or unforeseen circumstances prohibit a student from attending the live “Gold Package” Online Class, a 75% refund is available.
    • If (after 4 weeks of live classes) a student is interested in transferring to our Bronze or Silver Package, due to time, technology, or unforeseen circumstances, a partial refund is available.

    Should you need to Replace or Exchange a product purchased through The Mystery of History, Inc., please review our following policies and procedures (For a Return or Refund, click the tab to the left on desktop or above on mobile.):

    Domestic Issues:

    Audiobook CDs: If you need to replace a single audiobook CD, that was accidentally lost or damaged, we sell replacement CDs for $5, with free shipping in the mainland U.S. Just email us your request for further directions on payment. MOHshipping@yahoo.com. (If you received a defective CD, see our next segment on damaged or defective products.)

    If you receive a damaged or defective product from us:

    1. Please take a photo of the damaged product, as well as any damaged packaging.
    2. Inform us of the damage by email and attach the photo(s). (MOHshipping@yahoo.com).
    3. Return the damaged product via Media Mail (USPS) within 30 days to The Mystery of History – 7849 Elm Leaf Dr. – Germantown, TN 38138. (We request you still wrap the item carefully, so we can recycle the product for our Scratch & Dent Store.)
    4. Upon receipt, we will re-issue the product and reimburse you the shipping costs equivalent to Media Mail (USPS)

    If your package was lost or stolen in the mail:

    1. Contact us so we can research the tracking number and provide you with a tracking number if you didn’t receive one. (MOHshipping@yahoo.com)
    2. Report the problem to your local postal office. (We cannot contact them for you.)
    3. We wait. Our policy is to wait at least 30 days before we reissue a lost or stolen product in the hope that it will surface. (If interested, we may be able to send a digital replacement product as a temporary fix. Let us know!) Most of the time, lost packages emerge after being held up at some facility, which is why we prefer to wait to reissue product. If the product truly disappears, we will assume the loss and reissue your product after 30 days, with possible digital replacements. Should the original product surface after that, we appreciate you returning it to The Mystery of History – 7849 Elm Leaf Dr. – Germantown, TN 38138. (We will reimburse your shipping costs, equivalent to Media Mail.)

    International Issues:

    If you are outside of the United States, and receive a damaged or defective product from us:

    1. Take a photo of the damaged product, as well as any damaged packaging.
    2. Inform us of the damage by email and attach the photo(s). (MOHshipping@yahoo.com).
    3. Depending on the extent of the damage, we will either replace the product with a digital option or refund you a partial amount of the original product. We do not replace damaged International orders.

    If your package was lost or stolen in the mail:

    1. Contact us so we can research the tracking number and provide you with a tracking number if you didn’t receive one. (MOHshipping@yahoo.com)
    2. Report the problem to your local postal office. (We cannot contact them for you.)
    3. We wait. Our policy is to wait at least 30 days before we reissue a lost or stolen product in the hope that it will surface. Most of the time, it emerges after being held up at some facility, which is why we prefer to wait to reissue product. If the product truly disappears, we will assume the loss and reissue your product after 30 days or replace it with a digital option. Should the original product surface after that, we trust you to find a good home for the extras! (Shipping back to us is not cost effective and we will not reimburse you.

     

    Thank you! Direct your questions to MOHShipping@yahoo.com.

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